betvisa Privacy Policy

Welcome to betvisa. This Privacy Policy ("Policy") explains what information we collect from you when you use our website and services, how that information is used, when it may be shared with third parties, and what measures we take to protect your information. By using our services, you are considered to have agreed to the terms of this Policy.

1 Types of Information Collected

betvisa collects the two types of information described below for the purpose of providing its services. The amount and type of information collected depends on the stage at which you are using our platform.

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact customer support, the following information may be collected:

• Full name and date of birth (for age verification and account identification)
• Mobile number and email address
• National ID card or passport details (when required for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Messages and complaints you submit to customer support

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Cookie and session data
• Time of site visit, pages viewed, and navigation patterns
• Game play history and transaction records

2 Purpose of Information Use

betvisa uses collected information only for specific, lawful, and clearly defined purposes. Your information will not be used beyond the purposes listed below:

• To complete account registration and identity verification
• To process all financial transactions including deposits and withdrawals
• To provide customer support and resolve issues
• To maintain platform security and prevent fraud
• To improve our services and develop new features
• To send relevant promotional information (which you can opt out of at any time)
• To meet legal obligations and resolve disputes

We never sell your information to advertisers or third parties. Your personal information stays within betvisa's internal operations.

3 Cookies and Tracking Technologies

betvisa uses cookies on its website. Cookies are small text files stored in your browser that help us improve our service. We use the following types of cookies:

3.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions and manage security measures. Disabling these cookies may cause parts of the site to stop working properly.

3.2 Analytical Cookies

These cookies help us understand how users are using the site, which allows us to improve the user experience. The information collected is statistical and non-personally identifiable.

3.3 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect your experience with our services.

4 Information Sharing Policy

betvisa may share your information with third parties in the limited circumstances listed below. In each case, the amount shared is kept to a minimum and only the necessary information is disclosed:

4.1 Payment Processors

The necessary information is shared with the relevant payment services to complete transactions through bKash, Nagad, Rocket, and Upay. These services follow their own privacy policies.

4.2 Technology Service Providers

We have contractual relationships with certain third-party service providers for gaming platform operations, security management, and cloud hosting. These organizations operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be legally required to provide information in response to legal investigations, court orders, or valid requests from government authorities. In such cases, we will comply with applicable law.

5 Data Security Measures

betvisa applies industry-standard security measures to protect your information. Our technical and organizational security framework includes the following:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Account information is stored in encrypted form
• Two-factor verification (OTP) is applied
• Firewalls and intrusion detection systems are active to prevent unauthorized access
• Staff access to data is restricted on a need-to-know basis
• Regular security audits are conducted

However, no digital system is completely impenetrable. If you suspect that the security of your account has been compromised, please contact us immediately through our 24/7 live chat.

6 Data Retention Period

betvisa retains your information only for as long as necessary. The following policy is generally followed:

• Active account data: for the entire period the account remains active
• Closed or inactive account data: until the required legal retention period after account closure
• Transaction records: for a defined period as required for financial auditing
• Customer support conversations: for a limited period for quality control and dispute resolution purposes

After the retention period ends, data is securely deleted or anonymized so that recovery is not possible.

7 Your Rights and Controls

betvisa believes you should have full control over your own information. You have the following rights:

7.1 Right to Access Your Information

You can find out at any time what information we hold about you. Please contact our customer support for this.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request a correction. Additional verification may be required for changes to identity-related information.

7.3 Right to Close Your Account

You can request to permanently close your account at any time. Once the account is closed, personal information will be deleted after the required legal retention period.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional messages at any time. Contact our customer support or follow the instructions at the bottom of any message to do so.

8 Protection of Minors' Information

betvisa strictly does not provide services to anyone under the age of 21. Age is verified at registration and this policy is always observed in account management. If evidence is found that a minor's information exists in our database, that account will be closed immediately and the information deleted.

Our Responsible Gaming Policy covers all aspects of safe play in detail, including the protection of minors.

9 Third-Party Links and Services

Our platform contains content from third-party game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These organizations have their own privacy policies and operate their services independently. betvisa is not responsible for their data practices.

Information is exchanged with bKash, Nagad, Rocket, and Upay for payment processing, but this is done under strict security protocols and solely for the purpose of completing transactions.

10 Policy Changes and Updates

betvisa reserves the right to amend this Privacy Policy as needed. If significant changes are made, we will send a notification to your registered email or mobile number. The "Last Updated" date at the top of the Policy will always indicate the date of the most recent revision.

Continued use of the service after any changes will be taken as your agreement to the updated policy. If you object to any part of the policy, please contact our customer support or request to close your account. Full details of all our terms are available in the Terms and Conditions.

11 Dispute Resolution

If you have any complaint or dispute regarding this Privacy Policy or the handling of your information, please contact our customer support first. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email. For general questions, you may also visit our FAQ section, where many questions are already answered.

If a resolution cannot be reached through discussion, the matter will be settled under applicable law and jurisdiction.